Terms

Orders

If you purchase products or services through this Website you represent and warrant that:

  • you are over the age of 18 years and that the person you are purchasing the products for, or supplying to, is over the age of 18 years;
  • you can place an order by submitting an online order, by phoning us on 08 98409353, or sending an email to sales@monkeyrockwinery.com.au;
  • you agree to provide accurate and complete information for all orders placed;
  • you agree to obtaining consent from any nominated recipient of an order, and for us to use their personal information for delivery of the order.

Delivery

  • all orders placed through this Website will be delivered via Australia Post;
  • you are responsible for entering your correct delivery details when placing your order;
  • you agree to pay the applicable delivery fee for each order;
  • the average time for your order to be delivered to you is 3 – 14 days from confirmation of your delivery address and payment details;
  • we can not guarantee that your order will be delivered within the stated timeframes and the stated timeframes may change from time to time;

Payment & Prices

  • all prices on this Website are quoted in Australian dollars and are inclusive of GST;
  • the applicable price to you is the listed price at the time of your order, unless an obvious error has been made;
  • orders will only be dispatched once full payment, including the delivery fee have been received;
    the prices listed on this Website are subject to change from time to time without notice.

Returns and Exchanges

  • we are unable to offer refunds for purchases made on this website unless the product received is damaged.
  • we are happy to look at your concerns if there is a problem with your order however, but do not guarantee that we will offer replacement product or a refund.

Payment Methods

  • we accept most major credit cards including Visa, Mastercard and American Express.
  • you may also pay by direct deposit into our bank account or by Paypal.

Discounts

  • Promotional codes and offers are available only available for the period specified in newsletters, vouchers or emails;
  • only one code can be used per order.

 

 

 

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