Orders
If you purchase products or services through this Website you represent and warrant that:
- you are over the age of 18 years and that the person you are purchasing the products for, or supplying to, is over the age of 18 years;
- you can place an order by submitting an online order, by phoning us on 08 98409353, or sending an email to sales@monkeyrockwinery.com.au;
- you agree to provide accurate and complete information for all orders placed;
- you agree to obtaining consent from any nominated recipient of an order, and for us to use their personal information for delivery of the order.
Delivery
- all orders placed through this Website will be delivered via Australia Post;
- you are responsible for entering your correct delivery details when placing your order;
- you agree to pay the applicable delivery fee for each order;
- the average time for your order to be delivered to you is 3 – 14 days from confirmation of your delivery address and payment details;
- we can not guarantee that your order will be delivered within the stated timeframes and the stated timeframes may change from time to time;
Payment & Prices
- all prices on this Website are quoted in Australian dollars and are inclusive of GST;
- the applicable price to you is the listed price at the time of your order, unless an obvious error has been made;
- orders will only be dispatched once full payment, including the delivery fee have been received;
the prices listed on this Website are subject to change from time to time without notice.
Returns and Exchanges
- we are unable to offer refunds for purchases made on this website unless the product received is damaged.
- we are happy to look at your concerns if there is a problem with your order however, but do not guarantee that we will offer replacement product or a refund.
Payment Methods
- we accept most major credit cards including Visa, Mastercard and American Express.
- you may also pay by direct deposit into our bank account or by Paypal.
Discounts
- Promotional codes and offers are available only available for the period specified in newsletters, vouchers or emails;
- only one code can be used per order.
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